Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Grace Payne

Roanoke,VA

Summary

Experienced and reliable keyholder/sales associate with a commitment to customers and their positive experiences. I am fantastic at multitasking as well as being both punctual and organized. I have a desire to master new skills/tasks assigned to me. I am eagar to contribute to a dedicated team to help reach sales/promotional goals.

Overview

4
4
years of professional experience

Work History

Key Holder

Boot Barn Holdings Inc.
Roanoke, Virginia
06.2021 - 10.2022
  • Adhered to all local laws governing retail operations including security requirements.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Verified accuracy of register tills at beginning and end of shift.
  • Assisted customers with product selection and resolving complaints.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
  • Reconciled daily sales receipts against cash drawer for accuracy.

Sales Associate

Bath and Body Works, Limited Brands
Roanoke , Virginia
03.2022 - 08.2022
  • Processed credit card transactions quickly and securely.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assisted customers with product selection, sizing and styling.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Upsold additional items based on customer interests and needs.

Key Holder

Bath and Body Works, Limited Brands
Roanoke, Virginia
03.2020 - 03.2022
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Developed schedules for associates based on needs of the business.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Verified accuracy of register tills at beginning and end of shift.
  • Monitored employee performance to ensure adherence to company policies and procedures.
  • Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
  • Organized backroom storage areas to maximize efficiency of space utilization.

Barista and Bookseller

Barnes and Nobles
Roanoke, Virginia
02.2019 - 03.2020
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
  • Explained product features and benefits to encourage sales.

Education

Associates Degree in Social Science -

Virginia Western Community College
Roanoke, VA
05-2025

High School Diploma -

Patrick Henry High School
Roanoke, VA
08-2019

Skills

  • Customer Service Management
  • Time management skills
  • Staff Training and Development
  • Store analytics
  • Task Delegation
  • Loss prevention strategies
  • Promotional Campaigns
  • Employee Scheduling

Affiliations

  • Student debate (vwcc)
  • The madison society (vwcc)
  • volunteering at the public library's youth services (Down town location)
  • volunteer work around the roanoke valley and surrounding area

Timeline

Sales Associate

Bath and Body Works, Limited Brands
03.2022 - 08.2022

Key Holder

Boot Barn Holdings Inc.
06.2021 - 10.2022

Key Holder

Bath and Body Works, Limited Brands
03.2020 - 03.2022

Barista and Bookseller

Barnes and Nobles
02.2019 - 03.2020

Associates Degree in Social Science -

Virginia Western Community College

High School Diploma -

Patrick Henry High School

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Grace Payne