Grace Petersen
Ann Arbor,MI
Summary
Dependable employee and leader with background in food services. Focused on delivering exceptional customer service and encouraging repeat business. Consistently goes beyond requirements to satisfy customers and improve business operations.
Overview
3
3
years of professional experience
Work History
Cafe Attendant
Liberty Athletic Club
02.2023 - Current
- Provided excellent customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
- Delivered personalized experience by remembering and using customer names
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Used POS system to process customer transactions
Varsity Cheer Team
Pioneer High School
05.2021 - Current
- Elected Junior Captain for 2023/2024 School Year
- Always on time and ready to go for all practices and games
- Created a thriving team culture that valued diversity, inclusivity, and empowered athletes to embrace their unique strengths.
- Provided constructive feedback to athletes regarding their performance using video analysis tools which helped improve technique over time.
- Boosted team morale through effective communication, motivational tactics, and positive reinforcement.
Dog Daycare Attendant
Karnik Pet Lodges
06.2022 - 09.2022
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Delivered exceptional and personalized customer service by remembering dog names and needs
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
Education
Pioneer High School
Ann Arbor, MI05.2025
Skills
- Food safety knowledge
- Cleanliness Maintenance
- Team Coordination
- Menu Memorization
- Customer Assistance
- Effective Communication
Timeline
Cafe Attendant
Liberty Athletic Club
02.2023 - Current
Dog Daycare Attendant
Karnik Pet Lodges
06.2022 - 09.2022
Varsity Cheer Team
Pioneer High School
05.2021 - Current
Pioneer High School
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