Grace Potts
BASS Medical Group
San Diego,CA
3
years of professional experience
Detail-oriented administrative professional with a strong focus on customer service, data entry, and scheduling management. Proven ability to enhance office workflows and improve patient satisfaction.
Work History
Administrative Assistant
2 Years 3 Months- Managed physician's calendars and day-to-day work, facilitating time sensitive appointments, questions, and prescriptions.
- Managed appointment scheduling to optimize office workflow and patient satisfaction.
- Coordinated patient intake processes, ensuring accurate documentation and compliance with medical protocols.
- Assisted in maintaining electronic health records, enhancing data accuracy and accessibility for healthcare providers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed high-volume scanning and faxing tasks to ensure timely document processing., coordinating with health insurance companies, and resolving billing disputes.
- Developed efficient filing systems that improved retrieval times and reduced administrative errors.
- Performing high volume scanning and faxing, coordination with health insurance companies, and resolving billing disputes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Counselor Supervisor
2 Years 8 Months- Collaborated with parents and guardians to address concerns, enhancing children's emotional well-being and support.
- Developed strong communication and conflict-resolution skills by addressing camper concerns and mediating disputes.
- Collaborated with parents and guardians to address concerns, fostering a supportive environment for children.
- Collaborated with fellow counselors and camp leadership to create a safe, inclusive, and enjoyable camp experience.
- Planned and facilitated recreational and educational programs that promoted teamwork, leadership, and personal growth.
- Planned and facilitated recreational and educational programs, fostering teamwork, leadership skills, and personal growth in participants.
Education
Bachelor of Science - Business Management
- Dean's List [Winter/Spring 2024], [Winter/Spring 2025]
- 3.76/4.0 GPA
- Professional Development: Accounting, Macro/Microeconomics, Information Systems for Business
Skills
Calendar management
Record management
Office management
Microsoft Excel
Health records
Time management
Customer service
Critical thinking
Professional communication
Timeline
Administrative Assistant
BASS Medical Group
05.2024 - CurrentRead More
Counselor Supervisor
Parkmead Keyspot Daycare Program
05.2023 - 01.2026Read More
San Diego State University
Bachelor of Science from Business Management
Read More