Summary
Overview
Work History
Education
Skills
Timeline
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Grace Reinhardt

Albany,NY

Summary

Outgoing customer service supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

18
18
years of professional experience

Work History

Customer Service Supervisor

Piedmont Airlines
2022.09 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

Group Coordinator

Ayelet Tours
2012.06 - 2020.03
  • Negotiated favorable contracts with vendors, leading to cost savings for both clients and agency.
  • Developed strong relationships with suppliers, resulting in exclusive offers and benefits for clients.
  • Coordinated pre-trip orientations to prepare clients for their upcoming journeys, enhancing traveler confidence and excitement levels.
  • Monitored industry trends closely to adapt services accordingly while staying ahead of competitors.
  • Implemented client feedback surveys to continuously improve service quality and address areas of concern.
  • Proactively resolved conflicts and issues during group trips, maintaining client satisfaction and loyalty.
  • Organized memorable events during trips including themed dinners or cultural performances.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.

Executive Administrative Assistant

Energy Insurance Brokers
2006.09 - 2012.05
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.

Education

Bachelor of Arts - Travel And Tourism

Hudson Valley Community College
Troy, NY
05.1985

Skills

  • Problem-Solving
  • Time Management
  • Customer Service
  • Team Building and Leadership
  • Customer Relations
  • New Hire Training
  • Delegating Work
  • MS Office
  • Customer Relationship Management (CRM)
  • Training and mentoring

Timeline

Customer Service Supervisor

Piedmont Airlines
2022.09 - Current

Group Coordinator

Ayelet Tours
2012.06 - 2020.03

Executive Administrative Assistant

Energy Insurance Brokers
2006.09 - 2012.05

Bachelor of Arts - Travel And Tourism

Hudson Valley Community College
Grace Reinhardt