Grace Reinhardt
Albany,NY
Summary
Outgoing customer service supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
18
18
years of professional experience
Work History
Customer Service Supervisor
Piedmont Airlines
09.2022 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Group Coordinator
Ayelet Tours
06.2012 - 03.2020
- Negotiated favorable contracts with vendors, leading to cost savings for both clients and agency.
- Developed strong relationships with suppliers, resulting in exclusive offers and benefits for clients.
- Coordinated pre-trip orientations to prepare clients for their upcoming journeys, enhancing traveler confidence and excitement levels.
- Monitored industry trends closely to adapt services accordingly while staying ahead of competitors.
- Implemented client feedback surveys to continuously improve service quality and address areas of concern.
- Proactively resolved conflicts and issues during group trips, maintaining client satisfaction and loyalty.
- Organized memorable events during trips including themed dinners or cultural performances.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Executive Administrative Assistant
Energy Insurance Brokers
09.2006 - 05.2012
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
Education
Bachelor of Arts - Travel And Tourism
Hudson Valley Community College
Troy, NY05.1985
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Customer Relations
- New Hire Training
- Delegating Work
- MS Office
- Customer Relationship Management (CRM)
- Training and mentoring
Timeline
Customer Service Supervisor
Piedmont Airlines
09.2022 - Current
Group Coordinator
Ayelet Tours
06.2012 - 03.2020
Executive Administrative Assistant
Energy Insurance Brokers
09.2006 - 05.2012
Bachelor of Arts - Travel And Tourism
Hudson Valley Community College
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