Grace Ridd
Summary
Dedicated, reliable, and hardworking restaurant management professional with experience in an extremely busy and fast paced environment. Ready for any obstacle and will have the best attitude/drive daily. I am adaptable and have a great attitude. Always ready for a challenge and to learn something new!
Overview
6
6
years of professional experience
Work History
General Manager
Lolas Street Kitchen
01.2019 - Current
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Reviewed and approved employee schedules and timesheets.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of more than 20+ team members.
Cashier
Red Mango Frozen Yogurt
03.2017 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Wasatch High School
Heber, UT05.2020
Skills
- Catering Services
- Schedule Crew Members
- Front of House Operations
- Liquor Law Compliance
- Annual Performance Reviews
- Maintain Food Safety
- Active Learning
- Calendar and Scheduling Software
Timeline
General Manager
Lolas Street Kitchen
01.2019 - Current
Cashier
Red Mango Frozen Yogurt
03.2017 - 01.2019
High School Diploma -
Wasatch High School
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