Grace Ruiz
Mount Holly
Summary
Dynamic customer service professional with a proven track record at Burlington, excelling in cash handling and fostering customer loyalty. Recognized for enhancing sales through effective promotions and maintaining a welcoming environment. Committed to teamwork and delivering exceptional service, ensuring a positive experience for all customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
Burlington
Burlington, NJ
06.2025 - Current
- Maintained accurate cash register balances throughout shifts
- Assisted customers with product inquiries and store navigation
- Ensured merchandise displays were organized and visually appealing
- Processed customer transactions efficiently using POS system
- Handled returns and exchanges while adhering to store policies
- Promoted store promotions and incentive programs to increase overall sales revenue.
Front Desk Sales Associate
Planet Fitness Gym
Mount Laurel, NJ
09.2022 - 05.2024
- Assisted members with account inquiries and membership sales, enhancing customer satisfaction.
- Processed payments efficiently through Point-of-Sale system, ensuring accurate transactions.
- Maintained cleanliness and organization of front desk area to create welcoming environment.
- Provided tours of facilities to prospective members, showcasing available amenities and services.
- Collaborated with team to implement promotional campaigns, driving membership growth.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
Customer Service Cashier
Giant Food Stores
Philadelphia, PA
01.2019 - 09.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained accurate cash drawer balance throughout shifts.
- Collaborated with team members to enhance overall service delivery.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Assistant Manager
Easy Pickens
Philadelphia, PA
07.2017 - 12.2018
- Assisted in developing marketing strategies to enhance customer engagement and drive sales growth.
- Coordinated team schedules and assignments to optimize workflow efficiency and resource management.
- Implemented training programs for new staff, improving onboarding processes and knowledge retention.
- Monitored inventory levels, ensuring availability of products while minimizing excess stock issues.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
GED - Health Sciences
Bodine High School
Philadelphia, PA07.2017
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Sales expertise
Certification
Cpr certified
Timeline
Cashier
Burlington
06.2025 - Current
Front Desk Sales Associate
Planet Fitness Gym
09.2022 - 05.2024
Customer Service Cashier
Giant Food Stores
01.2019 - 09.2021
Assistant Manager
Easy Pickens
07.2017 - 12.2018
GED - Health Sciences
Bodine High School