Grace Ryan
University Park,PA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Vincenzo's Pizzeria
05.2021 - 02.2023
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Swim Instructor
Saf- T- Swim
02.2018 - 02.2019
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Prepared equipment before each class class and stored items promptly after classes.
- Took notes strengths and weaknesses of each child in class to track progress.
- Informed site director of concerns regarding health and safety of swim students.
- Taught daily swim instruction to students varying in ages and skill levels.
Education
High School Diploma -
General Douglas MacArthur High School
Levittown, New York06.2023
Skills
- Quality Control
- Menu Memorization
- Sales Expertise
- Price Memorization
- Bill Computation
- Guest Relations Management
Languages
Spanish
Professional Working
Timeline
Server
Vincenzo's Pizzeria
05.2021 - 02.2023
Swim Instructor
Saf- T- Swim
02.2018 - 02.2019
High School Diploma -
General Douglas MacArthur High School
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