Grace Sheppard

• Coordinated guest services to enhance resident satisfaction and streamline communication between departments.
• Managed scheduling for residents' activities, optimizing workflow and ensuring adequate coverage during peak times.
• Resolved guest concerns promptly, fostering positive relationships and enhancing community reputation.
• Booked entertainment, handled monthly budgets, and answered guest questions.
• Gave information about area attractions and provided directions.
• Confirmed arrival and departure times for guests.
• Provided prompt responses to guest inquiries, demonstrating excellent communication skills and professionalism.
• Collaborated with team members to deliver exceptional customer service consistently across all departments.
• Organized guest events, fostering a sense of community among visitors and creating lasting impressions.
• Maintained detailed records of residential preferences, enabling tailored events to include every resident.
• Prepared sign-in sheets, name tags and other documents for events.
• Maintained high level of professionalism and discretion when dealing with delicate information

• Gained knowledge of food industry, enhanced customer service skills, and developed social skills. Handled food truck operations and managed cash transactions, demonstrating responsibility and trust.
• Crafted a variety of baked goods, including artisan breads and pastries, ensuring quality and consistency.
• Operated commercial baking equipment, maintaining safety standards and optimal performance.
• Assisted in inventory management, tracking ingredient supplies to reduce waste and ensure freshness.

• I have Developed customer service skills by interacting with customers in a retail environment. and Managed social media platforms to promote shop offerings and engage with customers. to help expand the shop. I have also Acquired knowledge about business management practices while working at the shop. of running a shop.
• Processed customer transactions efficiently using point-of-sale system.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Ensured accurate cash handling and balanced register at shift end.

• I learned how to work in a fast paced environment here and how to build relationships with customers and peers. Expanded knowledge and skills through growth opportunities, leveraging quick learning ability to enhance job performance.
• Provided daily care for animals, ensuring cleanliness and comfort in living spaces.
• Monitored animal health and behavior, promptly reporting concerns to veterinary staff.
• Assisted in administering medications, following established protocols for various treatments.

• Gained knowledge of food industry, enhanced customer service skills, and expanded social skills through daily interactions with diverse clientele.
• Provided exceptional customer service in high-volume dining environment.
• Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
• Assisted in training new staff on restaurant procedures and menu knowledge.

I built a major all-around nutrition and health. The University of North Alabama had dropped their Nutrition Degree at the time so I built my own with the help of the Interdisciplinary Program