SUMMARY
Overview
Work History
Education
Skills
Certification
Timeline

Grace Sitepu

House of noodles
Malden,MA
Grace Sitepu
1
Certification
3
years of professional experience

Experienced and dependable hospitality with several years of experience in restaurant,including cashier,server,head staff,front desk, and team support roles. Skilled in customer service, food service operations,teamwork and creating a positive dining experience. Adaptable,hardworking and able to work efficiently. Seeking an opportunity to grow professionally and build a long-term career, with strong interest in healthcare and service-based roles.

Work History

Front Desk Receptionist

3 Months
House of noodles | 12.2025 - 03.2026
  • Greeted and assisted visitors with professional and friendly service.
  • Managed phone calls and directed inquiries to appropriate departments.
  • Scheduled appointments and maintained organized calendar for staff.
  • Sometimes help server job and packing job

Server

1 Year 1 Month
Koi ramen and sushi | 11.2024 - 12.2025
  • Provided excellent customer service to enhance dining experiences.
  • Took orders and communicated them accurately to kitchen staff.
  • Delivered food and beverages promptly to tables.

Head of Staff Member

1 Year
Flame ramen | 10.2024 - 10.2025
  • Coordinated staff schedules for efficient restaurant operations and smooth service flow.
  • Managed communication between kitchen and front-of-house teams to enhance collaboration.
  • Assisted in training new staff on service standards and operational procedures.
  • Also do a server job when it's busy or lack of staff

Front Desk Receptionist

7 Months
Sopho88 | 05.2023 - 12.2023
  • Greeted and assisted visitors with professional and friendly service.
  • Managed phone calls and directed inquiries to appropriate departments.
  • Scheduled appointments and maintained organized calendar for staff.
  • Coordinated with team members to ensure smooth daily operations.
  • Also do the packing and make a to go drink

Server

1 Month
The rose | 02.2023 - 03.2023
  • Provided excellent customer service to enhance dining experiences.
  • Took orders and communicated them accurately to kitchen staff.
  • Delivered food and beverages promptly to tables.
  • Handled cash transactions and processed payments efficiently.

Server

1 Month
Little Beijing | 12.2022 - 01.2023
  • Provided excellent customer service to enhance dining experiences.
  • Took orders and communicated them accurately to kitchen staff.
  • Delivered food and beverages promptly to tables.

Education

CNA - Nurse Assistant

Universal Health Care | Malden, MA | 07.2026

Future Goal:
Continue education toward a higher nursing degree (LPN/RN/BSN).

Bachelor of English Education - English Education

Atmajaya University | Semanggi, Jakarta | 06.2019

South Jakarta, Indonesia | 05.2016

Skills

Customer service
Appointment scheduling
Front desk management
Phone etiquette
Cash handling
Training support
Telephone etiquette
Customer assistance and interaction
Hospitality services
Listening skills
Multitasking and organization
Attention to detail

Certification

- Certified Nursing Assistant (CNA) -expected 2026

- BLS (Basic Life Support)

- HHA (Home Health Aide)

Timeline

Front Desk Receptionist

House of noodles
12.2025 - 03.2026Read More

Server

Koi ramen and sushi
11.2024 - 12.2025Read More

Head of Staff Member

Flame ramen
10.2024 - 10.2025Read More

Front Desk Receptionist

Sopho88
05.2023 - 12.2023Read More

Server

The rose
02.2023 - 03.2023Read More

Server

Little Beijing
12.2022 - 01.2023Read More

Atmajaya University

Bachelor of English Education from English Education
Read More

Universal Health Care

CNA from Nurse Assistant
Read More
Grace Sitepu