Grace Storey
Summary
Adept at enhancing customer relationships and satisfaction, I significantly contributed to patient care coordination at Miracle Ear, ensuring HIPAA compliance and streamlining appointment processes. Leveraging critical thinking and exceptional interpersonal communication, I excelled in sales at First Citizens Bank, notably increasing revenue through strategic customer engagement.
Overview
1
1
year of professional experience
Work History
Patient Care Coordinator
Miracle Ear
05.2024 - 08.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Seasonal Sales Representative
First Citizens Bank
05.2023 - 08.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Bachelor of Science - Finance
North Carolina State University
Raleigh, NC05.2026
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
Timeline
Patient Care Coordinator
Miracle Ear
05.2024 - 08.2024
Seasonal Sales Representative
First Citizens Bank
05.2023 - 08.2023
Bachelor of Science - Finance
North Carolina State University
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