Grace Strange
Killeen
Summary
Developed strong customer service and multitasking skills in high-paced environments. Demonstrates ability to manage multiple responsibilities while maintaining a positive and professional attitude. Seeking to transition into a new field, leveraging skills in effective communication and team collaboration, coupled with ability to quickly adapt to new tasks.
Overview
4
4
years of professional experience
Work History
Server
Pier 500
Hudson, WI
09.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Served food and beverages promptly with focused attention to customer needs.
- Managed tables efficiently, enhancing guest satisfaction through attentive service.
- Facilitated smooth dining experiences by managing table arrangements., enhancing guest satisfaction through attentive service.
- Trained new servers on menu knowledge and service protocols.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Barista/Retail Worker
Hopsack
Balsam Lake, WI
05.2024 - 10.2025
- Studied brewing methods, beverage blends, and food preparation techniques to enhance customer service and product quality.
- Greeted and interacted with new and regular customers.
- Processed refunds and remade incorrect drinks to ensure customer satisfaction.
- Handled refunds and remade incorrect drinks to improve customer experience.
- Upsold pastries or seasonal specials to enhance customer experience and increase sales.
- Collaborated with team members during busy hours to maintain fast service speed.
- Greeted and engaged with customers to build rapport and foster a welcoming atmosphere.
- Operated cash registers and handled financial transactions with accuracy and integrity.
- Developed and maintained positive working relationships with management and support team.
- Worked assigned shifts and willingly adjusted schedule to meet business needs.
- Completed customer orders by processing payments and packaging selected items.
Restaurant Hostess/Restaurant Waiter
Our Place Cafe
Saint Croix Falls, WI
10.2022 - 10.2025
- Seated guests, accounting for special requests and available seating.
- Seated guests while accommodating special requests and optimizing seating arrangement.
- Maintained orderly flow of guests from reception area into dining room and informed customers of wait times.
- Requisitioned dining room supplies to ensure readiness at tables and serving stations.
- Pre-planned seating arrangements for large groups and reservations.
- Requisitioned dining room supplies for tables and serving stations.
- Maintained orderly guest flow from reception to dining area, providing accurate wait time updates.
- Supported servers by delivering beverages to tables promptly.
- Answered customer phone calls to take delivery or pickup orders.
Education
High School Diploma -
Unity High School
Balsam Lake, WI, WI05-2024
Skills
- Safe food handling
- Upselling techniques
- Order processing
- Table maintenance
- Coffee grinding
- Supply restocking
- Food safety compliance
- Point-of-sale operations
- Product knowledge
- Product advertising
- Health and safety standards
- Beverage preparation
- Time management
- Reliability
- Problem-solving aptitude
- Analytical skills
- Organization and prioritization
- Effective communication
- Customer service
- Customer interaction
- Equipment cleaning
Timeline
Server
Pier 500
09.2025 - Current
Barista/Retail Worker
Hopsack
05.2024 - 10.2025
Restaurant Hostess/Restaurant Waiter
Our Place Cafe
10.2022 - 10.2025
High School Diploma -
Unity High School