Summary
Overview
Work History
Education
Skills
Timeline
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Grace Stratman

Summary

Accomplished District Manager with a proven track record at JB & Associates, enhancing operational standards and employee morale. Expert in strategic planning and client relationship building, I've significantly boosted growth by coaching leaders and refining customer service protocols. My leadership and analytical skills ensure continuous improvement and team success.

Overview

7
7
years of professional experience

Work History

District Manager

JB & Associates
01.2023 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Salon Manager

JB & Associates
09.2022 - 01.2023
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Tanning Consultant

JB & Associates
07.2022 - 09.2022
  • Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
  • Educated clients on health and safety of tanning facilities and procedures.

Supervisor

Carlos O'Kelly's
08.2017 - 05.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Set overall vision and provided team leadership.
  • Interviewed, hired and trained new employees.

Education

High School Diploma -

Northwest High School
Grand Island, NE
05.2019

Skills

  • Leadership skills
  • Recruiting and Hiring
  • Strategic Planning
  • Customer Service
  • Training and coaching
  • Employee Scheduling
  • Client Relationship Building
  • Attention to Detail
  • Policies and Procedures
  • Time Management
  • Performance Evaluations
  • Team Recruiting and Onboarding

Timeline

District Manager

JB & Associates
01.2023 - Current

Salon Manager

JB & Associates
09.2022 - 01.2023

Tanning Consultant

JB & Associates
07.2022 - 09.2022

Supervisor

Carlos O'Kelly's
08.2017 - 05.2022

High School Diploma -

Northwest High School

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Grace Stratman