Grace Tucker
Dallas,TX
Summary
Adept Computer Technician with a proven track record as a freelancer, where I excelled in issue diagnosis and resolution, and project management. Demonstrated expertise in network security and hardware configuration, significantly enhancing system efficiency. Renowned for exceptional help desk support and a proactive approach to adopting cutting-edge security measures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Computer Technician
Freelancer
01.2017 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Set up and maintained user accounts and client access.
- Recommended new and replacement hardware and software purchases.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate of Applied Science - Cyber Security
Collin College
12-2024
Skills
- Issue diagnosis and resolution
- Network security measures
- Computer configurations
- Server installations
- Help desk assistance
- Project management
- Operating system testing
- Hardware configuration
- Security patching
- Software updates
- Device configuration
- Help desk support
Certification
Network+
Security+
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Computer Technician
Freelancer
01.2017 - Current
Network+
Security+
Associate of Applied Science - Cyber Security
Collin College
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