Grace Underwood
Houston
Summary
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
6
6
years of professional experience
2024
2024
years of post-secondary education
Work History
Crew Member
Chipotle
Houston
05.2025 - 11.2025
- Prepared food items following Chipotle's recipes and quality standards.
- Maintained cleanliness and organization of the dining area and kitchen.
- Assisted customers with menu selections and order customization.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Drove team success by quickly completing assigned tasks.
- Adhered to health department regulations regarding food handling procedures.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Assisted management team with inventory counts of food products and beverage supplies.
Sports trainer volunteer
SUNY Oneonta sports management program
Oneonta
08.2023 - 12.2023
- Monitored athletes' progress through various assessment tools such as fitness tests, video analysis.
- Provided education sessions on topics such as injury prevention strategies, concussion management protocols.
- Evaluated the effectiveness of existing training programs and recommended changes where necessary.
- Maintained and cleaned treatment room equipment.
- Completed regular inspections of fields and facilities to identify and remove safety concerns.
- Engaged with participants to enhance their experience during events.
- Maintained equipment and supplies to ensure readiness for events.
- Collaborated with other volunteers to create a positive work environment.
- Provided guidance and support to fellow volunteers during their shifts.
Crew Member
Chipotle Grill
Scarsdale
07.2024 - 11.2024
- Prepared food items following Chipotle's recipes and quality standards.
- Maintained cleanliness and organization of the dining area and kitchen.
- Assisted customers with menu selections and order customization.
- Operated kitchen equipment safely and effectively during food preparation.
- Monitored food safety practices to uphold health regulations.
- Trained new crew members on operational tasks and customer service skills.
- Resolved customer concerns promptly to enhance overall dining experience.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Student Worker
Sodexo USA
Oneonta
11.2023 - 05.2024
- Assisted in managing daily administrative tasks and workflows for the office team.
- Coordinated schedules and appointments for staff and faculty members effectively.
- Supported events by preparing materials and setting up venues as needed
- Opened and closed, and cleaned every night ensuring a clean space in the morning before clocking out
- Followed instructions from staff to complete tasks to their exact liking
Rotary club
Eastchester community
Tuckahoe
09.2019 - 05.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment
- Created more volunteer opportunities through this program including many sports activities focusing primarily on soccer
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Girl Scout Volunteer
Girl Scouts Heart Of The Hudson
Mahopac
06.2019 - 08.2019
- Worked washing dishes and to help distribute clean and maintain a sanity environment
- Planned activities for kids and got them involved in sporting and team building activities
- Helped to check kids in and out of cars and working with electronic systems to keep track of the drop off security to ensure the safety of the kids
- Gained familiarity with cleaning supplies to ensure all surfaces were sanitized to prevent germs and bacteria from spreading
- Collaborated with fellow volunteers to enhance program delivery and engagement.
Education
Eastchester High School
Eastchester, NYSome College (No Degree) - Sport And Fitness Management
SUNY, Oneonta
Oneonta, NYSkills
- Food preparation
- Customer service
- Health regulations
- Inventory management
- Cross-functional teamwork
- Effective communication
- Training and mentoring
- Attention to detail
- Adaptability
- Sanitizing
- Multitasking and organization
- Cash handling
- Cleaning
- Teamwork and collaboration
- Customer engagement
- Positive company representation
- Hospitality service expertise
- Willingness to learn
- Leadership qualities
- Workplace efficiency
Accomplishments
- Consecutive honor roll
- Living environment award
- Albert Einstein award
- PTA community service award
- Grassroots soccer coaching liscense
- In memory of Doris Kramer scholarship recipient
- Musician
Timeline
Crew Member
Chipotle
05.2025 - 11.2025
Crew Member
Chipotle Grill
07.2024 - 11.2024
Student Worker
Sodexo USA
11.2023 - 05.2024
Sports trainer volunteer
SUNY Oneonta sports management program
08.2023 - 12.2023
Rotary club
Eastchester community
09.2019 - 05.2021
Girl Scout Volunteer
Girl Scouts Heart Of The Hudson
06.2019 - 08.2019
Eastchester High School
Some College (No Degree) - Sport And Fitness Management
SUNY, Oneonta