Grace Varner
Lewistown,PA
Summary
Accomplished Manager at McDonald's, adept in Team Leadership and Complex Problem-Solving, significantly enhanced team performance and customer satisfaction. Expert in staff training, development, and cost control, achieving strategic goals and improving safety procedures. Skilled in CRM, demonstrating exceptional verbal communication and cross-functional teamwork. I have stayed here consistently for 4 years, going on 5. I have accomplished numerous awards for the company for my work and teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
Lewistown, PA
01.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- De-escalated angry customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
Education
Associate of Science - Registered Nursing
Geisinger Commonwealth School of Medicine
Lewistown, PA05.2025
High School Diploma -
Mifflin County High School
Lewistown, PA06.2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
Certification
- CPR Training - 2023-2025
Timeline
Manager
McDonald's
01.2020 - Current
Associate of Science - Registered Nursing
Geisinger Commonwealth School of Medicine
High School Diploma -
Mifflin County High School