Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Grace Wales

Summary

Dynamic host with a proven track record at East Troy Brewery, excelling in customer service and team collaboration. Expertly managed reservations to enhance seating efficiency, while effectively resolving guest complaints. Trained new staff in operational excellence, ensuring a welcoming atmosphere and high standards of cleanliness. Strong multitasking and interactive communication skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Host

East Troy Brewery
03.2023 - Current
  • Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
  • Managed reservations and waitlists to optimize seating efficiency during peak hours.
  • Collaborated with kitchen staff to communicate guest needs and dietary restrictions effectively.
  • Trained new hosts on operational procedures and customer service best practices.

Education

East Troy High School
East Troy, WI
06-2025

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Interactive communication skills
  • Guest complaint resolution
  • Guest engagement
  • Cleaning and sanitation

Certification

  • Certified Nursing Assistant License - 03/21/2025-03/31/2027
  • Heartsaver, American Heart Association - 05/23/2024-05/2026

Timeline

Host

East Troy Brewery
03.2023 - Current

East Troy High School

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