Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace Whitehead

San Antonio,TX

Summary

Dedicated server with extensive experience in foodservice operations. Proven ability to support kitchen and wait staff, resulting in improved service efficiency. Committed to delivering exceptional customer experiences through attentive hospitality. Skilled in leading dispatch activities, utilizing team management and problem solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Delivery Driver

Paladin Prime LLC
San Antonio, TX
11.2023 - Current
  • Maintained accurate records of goods deliveries.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Handled merchandise in accordance with product handling standards.

Dispatcher

Paladin Prime LLC
San Antonio, TX
09.2024 - 01.2025
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Resolved customer complaints related to service issues or delays.
  • Updated records of driver locations, delays, and cancellations.
  • Participated in team meetings discussing changes in procedures or processes.
  • Assigned drivers to appropriate routes based on customer needs.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.

Server

Rainforest Cafe
San Antonio, TX
06.2023 - 11.2023

Server

Oasis Outback
Uvalde, TX
06.2021 - 03.2023
  • Delivered courteous and efficient service to all guests, ensuring high satisfaction levels.
  • Collaborated with restaurant staff to enhance operational efficiency and service quality.
  • Executed opening and closing duties, including dining area setup and supply restocking.
  • Communicated customer allergies and special requests effectively to kitchen staff.
  • Monitored customer satisfaction, addressing issues promptly to maintain service standards.
  • Enforced age restrictions for alcoholic beverage consumption by verifying identification.
  • Provided exceptional service to a high volume of daily customers while maintaining professionalism.
  • Demonstrated enthusiasm and extensive knowledge of menu items and products.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Education

High School Diploma -

Uvalde High School
05-2020

Some College (No Degree) - Business

Southwest Texas Junior College
Uvalde, TX

Some College (No Degree) - Business

San Antonio College
San Antonio, TX

Skills

  • Customer service and support
  • Order accuracy
  • Point of sale operations
  • Food safety compliance
  • Team collaboration
  • Communication skills
  • Strong work ethic
  • Special dietary requirements
  • Time management
  • Event preparation
  • Administrative duties
  • Multitasking and organization

Certification

  • TABC certified
  • Food handlers certified

Timeline

Dispatcher

Paladin Prime LLC
09.2024 - 01.2025

Delivery Driver

Paladin Prime LLC
11.2023 - Current

Server

Rainforest Cafe
06.2023 - 11.2023

Server

Oasis Outback
06.2021 - 03.2023

High School Diploma -

Uvalde High School

Some College (No Degree) - Business

Southwest Texas Junior College

Some College (No Degree) - Business

San Antonio College

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