Grace Williams
Bethlehem,PA
Summary
Developed exceptional customer relations and communication skills in fast-paced environment, seeking to transition into a new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to new role in a dynamic setting.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Wawa
07.2023 - Current
- Managed cash register operations, ensuring accurate transactions.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Maintained cleanliness and organization of store areas to enhance customer experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
Education
High School Diploma -
Liberty High School
Bethlehem, PAAssociate of Science - Health Sciences
Northampton Community College
Bethlehem, PA05-2028
Skills
- Customer service
- Spanish Fluency
- Translation and interpretation
- Customer support
- Customer relations
- Microsoft office
- Team collaboration
- Calm and professional under pressure
Languages
Spanish
Native or Bilingual
Interests
- Baking
- Health and Beauty
- Music
- DIY and Home Improvement
- Hiking
- Animal Care
Timeline
Customer Service Associate
Wawa
07.2023 - Current
High School Diploma -
Liberty High School
Associate of Science - Health Sciences
Northampton Community College