Grace Wursten
Ogden,UT
Summary
Driven professional with a track record of enhancing business processes and maximizing customer satisfaction at The PICKLR. Excelled in roles requiring exceptional organization and robust customer service skills. Demonstrated ability to improve efficiency and quality service, achieving high accuracy rates in fast-paced environments. Skilled in sales support and adept at inter-office communications.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Secretary
The PICKLR
05.2023 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Composed inter-office correspondence and provided product and service information to customers.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Line Cook
Vessel Kitchen
01.2022 - 05.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Grilled meats and seafood to customer specifications.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
Davis High School
Kaysville, UT05.2024
Skills
- Sales Support
- Customer Service
- Inter-office communications
- Organization
Certification
- Microsoft Word, Excel, Powerpoint Training - August-December 2023
- Advanced CPR, The PICKLR - October 2023
Languages
Spanish
Native or Bilingual
Timeline
Secretary
The PICKLR
05.2023 - Current
Line Cook
Vessel Kitchen
01.2022 - 05.2023
High School Diploma -
Davis High School
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