Gracelyn Amy
Baton Rouge,LA
Summary
Dynamic Human Resource Specialist with proven expertise at Louisiana National Guard in HR policies and training development. Strong customer relations skills complemented by a commitment to mentoring, fostering a collaborative and inclusive workplace environment.
Overview
2
2
years of professional experience
Work History
Human Resource Specialist
Louisiana National Guard
07.2025 - Current
- Coordinated employee onboarding programs to ensure compliance with organizational policies.
- Managed employee records using HRIS software for accurate data tracking and reporting.
- Supported performance management initiatives by collecting feedback and preparing evaluation documents.
- Collaborated with team members to resolve employee inquiries promptly and effectively.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Led diversity and inclusion initiatives, creating more inclusive workplace.
- Administered employee benefits programs and assisted with open enrollment.
Waitress
Crackel Barrel
08.2024 - 11.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Assisted in training new team members on menu knowledge and service protocols.
- Managed multiple tables efficiently, enhancing overall guest satisfaction experience.
- Processed customer payments accurately, promoting efficient checkout procedures.
- Adapted quickly to changing priorities during peak service hours, ensuring smooth operations.
- Provided menu recommendations based on customer preferences, increasing upselling opportunities.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
BBA - Business
Louisiana State University
Baton Rouge, La12-2030
AIT Graduation - Human Resource Specialist - La National Guard
United States Army
Columbia, SC04-2026
High School Diploma -
Pineville High School
Pineville, LA05-2025
Skills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
Timeline
Human Resource Specialist
Louisiana National Guard
07.2025 - Current
Waitress
Crackel Barrel
08.2024 - 11.2025
BBA - Business
Louisiana State University
AIT Graduation - Human Resource Specialist - La National Guard
United States Army
High School Diploma -
Pineville High School