Grace Rawls Kratz
Fort Worth
Summary
Versatile and customer-focused professional with strong skills in sales, customer service, communication, and problem-solving. Highly organized, adaptable, and skilled in multitasking, training, and delivering exceptional service to drive customer satisfaction and business success.
Overview
12
12
years of professional experience
Work History
Licensed Insurance Agent
Chewy.com
03.2021 - 01.2025
- Managed a high volume of inbound sales and customer service calls
- Provided expert guidance on policy options, benefits, and coverage details
- Exceeded sales goals by effectively converting inquiries into sales through relationship-building and personalized recommendations
Delivery Driver
Instacart
06.2020 - 03.2021
- Sorted and delivered groceries to customers in a timely and efficient manner
- Provided excellent customer service by addressing and resolving any concerns during the shopping and delivery process
- Use patience and clarity while communicating with customers to ensure complete customer satisfaction
Server / Trainer
Pluckers
08.2016 - 03.2020
- Provided exceptional customer service in a fast-paced environment
- Trained new staff on restaurant policies, customer service protocols, and menu knowledge
- Maintained cleanliness and organization of dining areas, ensuring a welcoming atmosphere for all guests
Greeter
Shine Express
02.2015 - 08.2016
- Promoted and sold car wash packages, services, and memberships to customers.
- Maintain excellence in guest service and quality control of operations consistently to ensure every guest who chose Shine Express left happy
Data Entry
James Mallory Law Office
06.2013 - 02.2015
- Maintain a database by accurately updating and entering new account information
- Process customer and account source documents by reviewing data for deficiencies
Education
High School Diploma -
Southwest High School
01.2015
Skills
- Customer Service
- Sales
- Time Management
- Leadership & Training
- Multitasking
- Adaptability/Flexibility
- Problem Solving
- Organizational Skills
Timeline
Licensed Insurance Agent
Chewy.com
03.2021 - 01.2025
Delivery Driver
Instacart
06.2020 - 03.2021
Server / Trainer
Pluckers
08.2016 - 03.2020
Greeter
Shine Express
02.2015 - 08.2016
Data Entry
James Mallory Law Office
06.2013 - 02.2015
High School Diploma -
Southwest High School
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