Gracie Clark
Anderson,IN
Summary
Proven in enhancing guest experiences at BJ's Restaurant & Brewhouse, I excel in customer service and effective multitasking. Leveraging exceptional communication and empathy, I improved service standards by training new staff and optimizing seating arrangements. My detail-oriented approach significantly contributed to a welcoming dining environment, demonstrating a commitment to excellence and operational efficiency.
Overview
1
1
year of professional experience
Work History
Hostess
BJ's Restaurant & Brewhouse
08.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Food Service Worker
Ice Cream Plus
06.2023 - 08.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Lapel Sr High School
Lapel, IN05.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
- Exceptional communication
Timeline
Hostess
BJ's Restaurant & Brewhouse
08.2023 - Current
Food Service Worker
Ice Cream Plus
06.2023 - 08.2023
High School Diploma -
Lapel Sr High School
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