Gracie Clark
Notre Dame,IN
Summary
Dynamic professional with proven expertise in customer service and safe food handling, honed at BJ's Restaurant & Brewhouse and Ice Cream Plus. Excelled in enhancing dining experiences through effective multitasking and interactive communication, significantly improving customer satisfaction. Skilled in hospitality service, showcasing a unique blend of patience, empathy, and operational efficiency.
Developed exceptional customer service and multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into new field, leveraging these skills to contribute to dynamic team.
Overview
1
1
year of professional experience
Work History
Hostess
BJ's Restaurant & Brewhouse
09.2023 - Current
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided patrons with estimated waiting times during peak service hours.
- Seated patrons based on guest preferences and seating availability.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Ice Cream Maker
Ice Cream Plus
07.2023 - 08.2023
- Offered samples of new ice cream flavors to customers.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
- Enhanced customer satisfaction by creating and maintaining a clean, organized workspace for ice cream production.
Education
No Degree - Neuroscience
Saint Mary's College
Notre Dame, IN05-2028
High School Diploma -
Lapel Sr. High School
Lapel, IN06-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Interactive communication skills
- Greeting guests
- Hospitality service expertise
- Safe food handling
- Table bussing
- Food running
- Seating arrangements
- Reservation management
- Table assignment
- Reservation coordination
Languages
American sign language
Limited Working
Italian
Elementary
Spanish
Elementary
Interests
- Team Sports
- Embracing outdoor adventures such as going on walks and going on hiking the woods
- Adventure Travel
Timeline
Hostess
BJ's Restaurant & Brewhouse
09.2023 - Current
Ice Cream Maker
Ice Cream Plus
07.2023 - 08.2023
No Degree - Neuroscience
Saint Mary's College
High School Diploma -
Lapel Sr. High School
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