Gracie Deer
Scottsdale,AZ
Summary
Experienced server and lead trainer with a motivational style and positive attitude. Adept at engaging students with the material by incorporating different customer service strategies and materials. Proven skills in organizing, multitasking and resolving conflicts.
Overview
3
3
years of professional experience
Work History
Lead Trainer/ Server
Ling And Louie's
08.2022 - Current
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
Lead Hostess
Jade Palace
05.2021 - 08.2022
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
Associate of Business - Business Communications
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ12.2022
Skills
- Team Management
- Coaching Techniques
- Attention to Detail
- Customer Service
- Active Listening
- Medical Terminology
Timeline
Lead Trainer/ Server
Ling And Louie's
08.2022 - Current
Lead Hostess
Jade Palace
05.2021 - 08.2022
Associate of Business - Business Communications
Maricopa Community Colleges - Scottsdale Community College
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