Gracie Dyer
Mulberry
Summary
Proficient in handling patient information and delivering exceptional customer service in fast-paced environments. Known for strong Tim management, attention to detail, and effective communication skills. Eager to contribute to a supportive team while ensuring a positive and efficient experience for patients, customers, and staff.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Lakeland Regional Health
Lakeland
07.2024 - 02.2026
- Verified patient insurance at the time of service.
- Collected copayments.
- Maintained strict adherence to HIPAA regulations to protect patient privacy.
- Reviewed and updated patient information for accuracy within EMR systems.
Paraprofessional
Plant City High School
Plant City
04.2023 - 07.2024
- Assisted teachers in classroom management and student support activities.
- Supervised students during lunch and recess, ensuring a safe environment.
- Implemented behavior management strategies to maintain a positive environment.
- Prepared instructional materials tailored to diverse learning needs.
House Cleaner
Clean Slate Cleaning
Lakeland
06.2022 - 06.2024
- Delivered high quality cleaning services while maintaining professionalism with clients.
- Managed schedules efficiently to device multiple homes per day.
- Maintained confidentiality and handled client property with care.
- Communicated maintenance concerns or issues to homeowners.
Sales Associate
Five Below
Plant City
04.2022 - 03.2023
- Operated POS system to process transactions accurately and efficiently.
- Assisted customers with locating products and providing friendly service.
- Supported store operations including stocking, unloading, and merchandising.
- Promoted sales and store initiatives to enhance customer experience.
Crew Member
Premiere
Plant City
03.2020 - 04.2022
- Handled phone inquiries and booking requests.
- Provided friendly customer service in a fast-paced environment.
- Maintained order in theaters and resolved guests concerns.
- Assisted customers with ticket purchasing and seating arrangements.
Education
Plant City High School
Plant City, FLSkills
- EMR management
- Insurance verification
- Conflict resolution
- Time management
- Effective communication
- Teamwork and collaboration
- Customer service
- Problem solving
Timeline
Patient Access Representative
Lakeland Regional Health
07.2024 - 02.2026
Paraprofessional
Plant City High School
04.2023 - 07.2024
House Cleaner
Clean Slate Cleaning
06.2022 - 06.2024
Sales Associate
Five Below
04.2022 - 03.2023
Crew Member
Premiere
03.2020 - 04.2022
Plant City High School