Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gracie Ficklin

Las Cruces

Summary

Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.

Overview

5
5
years of professional experience

Work History

Server

IHOP
Las Cruces
01.2026 - Current
  • Provided excellent customer service in a fast-paced dining environment.
  • Managed table assignments and ensured timely food delivery to guests.
  • Collaborated with kitchen staff to fulfill special requests and dietary needs.

Host

Chilis's Bar and Grill
Las Cruces
11.2024 - Current
  • Inspected dining areas for any damages or defects.
  • Spoke with patrons to drive satisfaction with food and service.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Provided customers with accurate wait times and monitored waiting list.

  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.

Caregiver

Mountain shadows home care
Las Cruces
07.2025 - 01.2026
  • Assisted clients with daily living activities and personal care needs.
  • Provided companionship and emotional support to enhance client well-being.
  • Monitored and documented changes in client health and behavior.

Concessions Worker

Aviator 10
Alamogordo
01.2021 - 07.2023
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Received deliveries of food items and stocked shelves accordingly.
  • Assisted in training new employees on proper concession stand operations.

Education

High School Diploma -

Alamogordo High School
Alamogordo, NM
05-2023

Bachelor of Arts - Music Education

New Mexico State University
Las Cruces, NM

Skills

  • Customer service
  • Table management
  • Reservation systems
  • Menu knowledge
  • Communication skills
  • Food safety
  • Conflict resolution
  • Time management
  • Problem solving
  • Attention to detail
  • Problem-solving abilities
  • Multi-line telephone systems

Timeline

Server

IHOP
01.2026 - Current

Caregiver

Mountain shadows home care
07.2025 - 01.2026

Host

Chilis's Bar and Grill
11.2024 - Current

Concessions Worker

Aviator 10
01.2021 - 07.2023

High School Diploma -

Alamogordo High School

Bachelor of Arts - Music Education

New Mexico State University
Gracie Ficklin