Gracie House

• Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
• Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
• Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
• Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
• Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
• Oversaw timeliness and quality of food delivery at high-volume events.
• Coordinated with external event planners to ensure their vision was accurately brought to life.
• Enhanced event ambiance with creative table settings and decor arrangements.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Refilled beverage glasses, cleared and reset tables, and stocked service areas.
• Inspected dishes and utensils for cleanliness.
• Arranged food, utensils and condiments on trays to serve meals with necessary items.
• Served meals to customers according to established guidelines.
• Maintained clean and safe work environment.
• Replenished condiments and other supplies at tables and service bars.
• Assessed meal preparation to check creation of special orders and cooking procedures.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Served high customer volumes during special events, nights, and weekends.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

• Helped with all events , shows, graduations , parties, wedding, Memorials . I would do set up, decorating and service the event along with tear down .I would create Specialized drinks for our clients and would also bartenders events.

• Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
• Participated in pre-event planning meetings, providing input on event themes and strategies for success.
• Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
• Assisted in organizing successful events by collaborating with vendors and suppliers.
• Directed team to set up and keep banquet space clean and presentable for guests.
• Organized facilities preparation, refreshments and entertainment for gatherings with as many as Number guests.
• Performed event coordination for larger parties and gatherings.
• Promoted a safe environment at events through strict adherence to safety protocols and regulations.
• Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
• Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
• Set up event facilities and equipment, cleaned areas, and organized supplies.
• Helped organize and manage successful events with attendance of over Number people.
• Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.

• I have worked for Storybook wedding off and on since they opened in 2012.