Gracie Joseph
Bob Evans Restaurant
PITTSBURGH,PA
4
years of professional experience
Dedicated server with exceptional customer service skills, adept at order processing and guest engagement. Committed to maintaining high cleanliness standards and ensuring smooth operations in high-volume dining environments.
Work History
Server
10 Months- Delivered exceptional customer service in a fast-paced dining environment.
- Processed orders accurately and efficiently using point-of-sale system.
- Assisted in menu knowledge, effectively communicating daily specials to guests.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Adapted quickly to changing priorities during peak service hours, ensuring smooth operations.
- Handled guest inquiries and resolved issues promptly, ensuring satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Host/Server
10 Months- Provided exceptional customer service by promptly greeting and seating guests in a friendly manner.
- Managed orders and efficiently communicated with kitchen staff to ensure timely food delivery.
- Trained new staff on restaurant procedures, menu items, and customer service standards.
- Maintained cleanliness of dining areas and ensured compliance with health and safety regulations.
- Assisted in handling cash transactions and processing payments accurately at the register.
Server
1 Year 1 Month- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Processed orders accurately and efficiently using point-of-sale system.
- Supported training of new servers on restaurant policies and procedures for seamless integration.
Education
High School Diploma
- Honor Roll: All 4 years of high school.
- 3.8 GPA
- Health And Business Management
- Honors Scholarship Scholarship Recipient
- First Dual Enrollment Student Scholarship
Skills
Menu knowledge
Order processing
Exceptional customer service
Food running
Safe food handlingt
Upselling techniques
High volume dining
Cleanliness standards
Menu knowledge
Guest engagement
Team collaboration
Table bussing
Client relations
Strong work ethic
Table bussing
Timeline
Server
Bob Evans Restaurant
10.2025 - CurrentRead More
Host/Server
Becks Pizza
10.2024 - 08.2025Read More
Server
Paint Room Bar & Grill
01.2023 - 02.2024Read More
Carlow University
from Health And Business Management
Read More
Connellsville High School
High School Diploma
Read More