gracie keller
Catawissa,PA
Summary
Passionate with a deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.
Overview
2
2
years of professional experience
Work History
Barista
Dunkin Dounts
Lock Haven, PA
09.2024 - 12.2024
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Ice Cream Specialist
Coal Dock Drive In
Catawissa, PA
05.2023 - 08.2024
- Demonstrated exceptional customer service skills while interacting with guests in person or over the phone.
- Collaborated with other team members to provide excellent customer experience.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Maintained cleanliness and organization of the serving and seating areas, following health and safety guidelines.
Food Service Worker
Geisinger Medical Center
Danville, PA
01.2023 - 05.2024
- Maintained punctual meal distribution for patient satisfaction.
- Provided care for special patient requests.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Performed opening and closing duties as assigned by management.
Education
Bachelor of Arts - Early Childhood Education
Lock Haven University
Lock Haven, PA05-2028
High School Diploma -
Southern Columbia Area
Catawissa, PA05-2024
Skills
- Inventory management
- Problem-solving
- Decision-making
- Team collaboration
- Opening and closing coordination
- Time management
- Clear communication
- Willing to learn
- Adaptive and creative
Timeline
Barista
Dunkin Dounts
09.2024 - 12.2024
Ice Cream Specialist
Coal Dock Drive In
05.2023 - 08.2024
Food Service Worker
Geisinger Medical Center
01.2023 - 05.2024
Bachelor of Arts - Early Childhood Education
Lock Haven University
High School Diploma -
Southern Columbia Area
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