Gracie Moses
Hudson,NC
Summary
Encouraging manager and analytical problem solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and people skills. Proficient in using independent decision making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and team bonding abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
General Manager
Town Tavern Blowing Rock
08.2023 - Current
- Streamlined operations to enhance efficiency and improve service quality.
- Developed and implemented staff training programs to elevate customer service standards.
- Analyzed financial reports to drive revenue growth and optimize budget allocation.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
Lead Server
Copper Penny Grill
05.2022 - 07.2026
- Checked identification to enforce age restrictions for alcoholic beverages.
- Handled customer complaints with grace and poise, resolving issues as soon as possible by contacting Management.
- Educated new employees on the restaurant's practices, culture, and procedures.
- Was in charge of all aspects of the service team's daily operations, including delegating tasks.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Was in charge of training new employees.
Host/Server
Fatz Cafe
10.2019 - 05.2022
- Was frequently complimented by customers for going above and beyond my normal responsibilities.
- Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.
- Created artistic menu boards that used eye-catching decorative techniques to highlight current specials and promotions.
- Kept an eye on the dining room staff in order to assess server loads and calculate accurate wait times.
- Oversaw the dining area with natural leadership abilities and organizational strategies focused on balancing guest and business needs.
Dance Instructor
The Dance Factory Event Center of Morganton LLC
08.2017 - 05.2021
- Developed and implemented diverse dance curricula for various skill levels.
- Led group classes, fostering collaboration and community among students.
- Mentored junior instructors, enhancing teaching techniques and program delivery.
- Organized and coordinated dance events, ensuring seamless execution and participant engagement.
- Conducted workshops to enhance technical skills and broaden dance styles taught.
- Evaluated student progress, providing tailored feedback to improve performance.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
Education
Bachelor of Science - Exercise Science
Appalachian State University
Boone, NC08.2024
High School -
South Caldwell High School
Hudson, NC05.2021
Skills
- Accurate money handling
- Administrative skills
- Leadership and team building
- Staff management
- Employee scheduling
- Guest relations
Timeline
General Manager
Town Tavern Blowing Rock
08.2023 - Current
Lead Server
Copper Penny Grill
05.2022 - 07.2026
Host/Server
Fatz Cafe
10.2019 - 05.2022
Dance Instructor
The Dance Factory Event Center of Morganton LLC
08.2017 - 05.2021
Bachelor of Science - Exercise Science
Appalachian State University
High School -
South Caldwell High School