Gracie Oleson
Edwardsburg
Summary
Driven Barista Trainer with expertise in elevating customer satisfaction and enhancing team collaboration. Skilled in health and safety compliance and sales strategies, contributing to store profitability through effective training and exceptional service. Creative and skilled in project management with a background in graphic design. Known for strong communication and social media management skills.
Overview
6
6
years of professional experience
Work History
Barista Trainer
Starbucks
Mishawaka, IN
08.2023 - Current
- Trained new baristas on beverage preparation and customer service standards.
- Facilitated workshops on coffee knowledge and product offerings for staff development.
- Handled cash and processed payments accurately to avoid errors.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
- Promoted additional items with beverages, increasing store sales.
Graphic Design Volunteer
Dowagiac, MI
01.2026 - 05.2026
- Communicated professionally with clients
- Created projects promptly
- Used my graphic design knowledge for the client's benefit
- Created branding materials (logos, flyers, posters) used in events/campaigns
- Redesigned outdated visuals, improving overall brand clarity and professionalism
- Produced print-ready files for brochures, banners, or merchandise
- Designed advertisements for social media accounts
- Managed multiple design requests simultaneously while meeting tight deadlines
Babysitter
Family Members
Edwardsburg, MI
06.2020 - 04.2022
- Supervised daily activities, ensuring safety and well-being of children.
- Developed engaging educational games to stimulate learning and creativity.
- Managed schedules for meals, naps, and recreational activities effectively.
- Assisted in homework completion, fostering academic growth and independence.
- Adapted caregiving strategies based on individual children's needs and preferences.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
Associate of Arts - Graphic Design
Southwestern Michigan College
Dowagiac, MI05-2026
High School Diploma -
Edwardsburg Highschool
Edwardsburg, MI05-2025
Skills
- Leadership experience
- Health and safety compliance
- Social media management
- POS system operation
- Sales expertise
- Team collaboration
- Computer skills
- Photography and studio operations
- Typography designing
- Layout and website design
Timeline
Graphic Design Volunteer
01.2026 - 05.2026
Barista Trainer
Starbucks
08.2023 - Current
Babysitter
Family Members
06.2020 - 04.2022
Associate of Arts - Graphic Design
Southwestern Michigan College
High School Diploma -
Edwardsburg Highschool