Gracie Shourds

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Managed store personnel by delegating tasks and supervising daily operations.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

My job is to handle cash, customer complaints, pos and computer systems, operate store from either open or close. I handle being the leader and setting a good example while maintaining the wants and needs from employees and customers.