Gracie Strong
Fort Collins,CO
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Urban Egg. Skilled in guest relations management and cash handling, I fostered loyalty through personalized service and resolved complaints swiftly. My adaptability and attention to detail enhanced dining experiences, contributing to a welcoming atmosphere and repeat business.
Overview
5
5
years of professional experience
Work History
Server
Urban Egg, A Daytime Eatery
06.2022 - 12.2025
- Delivered exceptional customer service by efficiently managing dining experiences and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Trained new servers on menu items, service standards, and operational procedures to enhance team performance.
- Maintained cleanliness and organization of dining area, ensuring compliance with health and safety regulations.
- Resolved customer complaints professionally, ensuring positive dining experiences and fostering loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set a positive tone for entire dining experience as first point of contact for incoming guests.
- Welcomed guests, ensuring positive first impressions and smooth arrivals.
- Managed seating arrangements to optimize flow and guest satisfaction.
- Trained new hosts on operational protocols and customer service standards.
- Resolved guest inquiries and concerns promptly, enhancing overall dining experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
Sugar Valley Estates
08.2020 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Delivered exceptional customer service in a fast-paced dining environment.
- Trained and mentored new servers on menu items and operational procedures.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Cared for my Elder's by always being patient and kind.
Education
High School Diploma -
Loveland High School
Loveland, CO05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Team collaboration
- Quality control
- Guest relations management
- Team player mentality
- Adaptable to change
- Detail-oriented
- Telephone reception
- Reservation management
- Verbal and written communication
- Task prioritization
- Strong interpersonal skills
Timeline
Server
Urban Egg, A Daytime Eatery
06.2022 - 12.2025
Server
Sugar Valley Estates
08.2020 - 05.2022
High School Diploma -
Loveland High School