Graciela Castillo
Irving
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
29
29
years of professional experience
Work History
Cashier
Thrift Giant
Irving, TX
08.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of cashier area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
CASHIER
La Madeleine
Las Colinas, TX
06.2023 - 08.2025
- Provide excellent customer service in a fast-paced environment, ensuring customer satisfaction and quick order processing.
- Accurately handle cash and credit transactions, balancing registers at the end of shifts.
- Demonstrate product knowledge to customers and promote specials or upsell when appropriate.
FRONT DESK RECEPTIONIST
Fitness Connection
Irving, TX
09.2017 - 02.2018
- Greeted members and guests, providing assistance with sign-ins and membership information.
- Answered phones, scheduled appointments, and directed inquiries to the appropriate staff.
- Managed facility’s administrative tasks including maintaining member records and processing payments.
CASHIER
McDonald’s
Irving, TX
01.2004 - 01.2004
- Provided fast, friendly service to customers, handled transactions accurately, and ensured a clean and organized work environment.
ASSISTANT MANAGER
Rainbow Apparel
Irving, TX
01.1998 - 01.2002
- Assisted in the daily management of store operations, including sales, inventory, and staff supervision.
- Trained and supervised new employees, providing guidance on customer service and sales techniques.
- Managed merchandising, visual displays, and stock organization to ensure a welcoming shopping experience.
ASSISTANT MANAGER
McDonald’s
Irving, TX
01.1999 - 01.2001
- Supervised a team of cashiers and crew members, ensuring that service standards were met.
- Managed scheduling, inventory, and resolved customer issues with professionalism.
CASHIER
McDonald’s
Irving, TX
01.1997 - 01.1997
- Provided excellent customer service in a fast-food environment, taking orders and processing payments efficiently.
- Maintained a clean and organized work area, ensuring food safety standards were met.
Education
High School Diploma -
MacArthur High School
Irving, TX01.2000
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Thrift Giant
08.2025 - Current
CASHIER
La Madeleine
06.2023 - 08.2025
FRONT DESK RECEPTIONIST
Fitness Connection
09.2017 - 02.2018
CASHIER
McDonald’s
01.2004 - 01.2004
ASSISTANT MANAGER
McDonald’s
01.1999 - 01.2001
ASSISTANT MANAGER
Rainbow Apparel
01.1998 - 01.2002
CASHIER
McDonald’s
01.1997 - 01.1997
High School Diploma -
MacArthur High School