Graciela Sarai Ceron Umana
Store Manager
Capitol Heights,MD
Summary
Dynamic Store Manager with proven success at William III Cafe, excelling in team leadership and problem-solving. Recognized for enhancing customer satisfaction and operational efficiency through effective communication and bilingual skills. Strong multitasking abilities and a commitment to achieving goals led to improved team performance and service quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
William III Cafe
09.2024 - Current
- Trained and supervised staff, enhancing team performance and service quality.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Customer Service Representative
SYKES
12.2020 - 05.2023
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Education
GED -
GED Testing Service
MD05-2026
High School Diploma -
INCOA
San Salvador, El Salvador11-2019
Skills
- Problem-solving
- Multitasking and organization
- Computer skills
- Bilingual communication
- Team building and leadership
- Policies and procedures
- Strong interpersonal skills
- Relationship building
- Time management
- Goal setting
Certification
ServSafe® Manager
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
William III Cafe
09.2024 - Current
Customer Service Representative
SYKES
12.2020 - 05.2023
GED -
GED Testing Service
High School Diploma -
INCOA