Graclynn Sommerfeld
Sterling Optical
Fargo,ND
5
years of professional experience
Experienced in customer service and retail sales at Sterling Optical, with a strong focus on helping customers find the right eyewear for their needs. Strongly skilled in insurance verification, billing, optical measurements, and recommending products to support both customer satisfaction and sales. Reliable, organized, and committed to providing a positive and unique experience for every patient.
Work History
Optician
1 Year- Assisted customers in choosing frames and fitting for comfort and style.
- Provided guidance on lens options, care instructions, and eyewear maintenance.
- Checked incoming prescriptions from optometrists for accuracy before delivering eyewear to avoid errors.
- Processed claims with vision and medical insurance companies for payment of optical services.
- Increased sales by recommending additional products and services such as lens cleaning solutions and protective eyewear accessories.
Sales Associate
1 Year 3 Months- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Trained new associates on customer service best practices and operational procedures.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Assistant Dog Groomer
11 Months- Assisted in bathing, drying, and grooming dogs of various breeds to ensure high-quality service.
- Maintained cleanliness of grooming tools and equipment to promote hygiene and safety standards.
- Supported lead groomer in managing appointment schedules and client communications effectively.
- Observed and documented pet behavior to identify potential health concerns for further evaluation.
- Collaborated with staff to develop personalized grooming plans based on individual pet needs and owner preferences.
Education
High School Diploma
Skills
Customer service
Insurance verification
Optical measurements
Computer skills
Retail sales
Patient history documentation
Administrative functions
Timeline
Optician
Sterling Optical
08.2025 - CurrentRead More
Assistant Dog Groomer
Wags And Whiskers
03.2024 - 02.2025Read More
Sales Associate
Boot Barn
06.2021 - 09.2022Read More
West Fargo High
High School Diploma
Read More