Summary
Overview
Work History
Education
Skills
Timeline
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Grady Furlow

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

2
2
years of professional experience

Work History

Manager of Operations

Joe's Pizza And Pasta
03.2022 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and continuing operations successfully.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.

Education

Bachelor of Science - Accounting

Southern Illinois University Carbondale
Carbondale, IL
05.2025

Skills

  • Quality Standards
  • Growth Plans
  • Overseeing Employees
  • Training Programs
  • Customer Care
  • Cost Control
  • Customer Satisfaction
  • Inventory Tracking and Management
  • Special Promotions Planning

Timeline

Manager of Operations

Joe's Pizza And Pasta
03.2022 - Current

Bachelor of Science - Accounting

Southern Illinois University Carbondale

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Grady Furlow