GRAHAM EDWARDS
Gainesville,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
46
46
years of professional experience
Work History
SERVICE ADVISOR
TIRE BARN
07.2019 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
SERVICE ADVISOR
MILTON MARTIN HONDA
03.2013 - 05.2019
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
SERVICE MANAGER
CAVENDER AUTO
05.2006 - 03.2013
MANAGED SERVICE DEPARTMENT.
STORE MANAGER
WOOD FULLERTON GOODYEAR
03.1985 - 03.2005
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
SERVICE MANAGER
HARRISON TIRE
03.1982 - 03.1985
MANAGED SERVICE DEPT DUTIES
STORE MANAGER
WOOD FULLERTON GOODYEAR
03.1981 - 03.1982
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
General Service Technician
WOOD-FULLERTON GOODYEAR
01.1978 - 03.1980
PERFORMED TIRE AND ALIGNMENT DUTIES
Education
No Degree -
DEKALB COMMUNITY COLLEGE
DECATUR GANo Degree -
GEORGIA ST UNIVERSITY
ATLANTA GAHigh School Diploma -
SANDY SPRINGS HIGH SCHOOL
SANDY SPRINGS GA05.1973
Skills
- Account Management
- Records Management
- Sales Expertise
- Records Oversight
- Records Maintenance
- Handling Customer Complaints
- Workflow Management
- Work Order Interpretation
- Mechanical Aptitude
- Multitasking and Organization
- Attention to Detail
Affiliations
SCCA AND AMA
Timeline
SERVICE ADVISOR
TIRE BARN
07.2019 - Current
SERVICE ADVISOR
MILTON MARTIN HONDA
03.2013 - 05.2019
SERVICE MANAGER
CAVENDER AUTO
05.2006 - 03.2013
STORE MANAGER
WOOD FULLERTON GOODYEAR
03.1985 - 03.2005
SERVICE MANAGER
HARRISON TIRE
03.1982 - 03.1985
STORE MANAGER
WOOD FULLERTON GOODYEAR
03.1981 - 03.1982
General Service Technician
WOOD-FULLERTON GOODYEAR
01.1978 - 03.1980
No Degree -
DEKALB COMMUNITY COLLEGE
No Degree -
GEORGIA ST UNIVERSITY
High School Diploma -
SANDY SPRINGS HIGH SCHOOL
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