Graham Hamilton
Chester,NJ
Summary
I am dependable, and successful at providing fast, high-quality customer service to guests in hospitality settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
90 Acres At Natirar
06.2022 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Swim Instructor
Goldfish Swim School
04.2021 - 09.2021
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Developed strong relationships with students'' families through open communication channels, fostering loyalty to our program over time.
Server
The Refuge
05.2020 - 09.2020
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Club Attendant
The Club At Natirar
05.2019 - 09.2019
- Enhanced member satisfaction by providing exceptional customer service and promptly addressing their needs.
- Conducted regular facility inspections, identifying areas for improvement to maintain safety standards and overall appearance.
- Monitored club inventory levels, maintaining adequate supplies while minimizing waste and controlling costs effectively.
Education
BBA - Managment
Fairfield University
Fairfield, CT05.2024
High School Diploma -
Oratory Prepratory School
Summit, NJ06.2019
Skills
- Guest Engagement
- Safe Food Handling
- Product Knowledge
- Regulatory Compliance
- Sales Techniques
- Multitasking Abilities
Certification
Blank
Additional Information
Blank
Timeline
Server
90 Acres At Natirar
06.2022 - 08.2023
Swim Instructor
Goldfish Swim School
04.2021 - 09.2021
Server
The Refuge
05.2020 - 09.2020
Club Attendant
The Club At Natirar
05.2019 - 09.2019
BBA - Managment
Fairfield University
High School Diploma -
Oratory Prepratory School
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