Graham Seng
Dunwoody,GA
Summary
Detail-oriented professional with experience in automotive sales and service. Skilled in teamwork, time management, and utilizing CRM software to drive efficiency. Committed to enhancing customer satisfaction through exceptional service and support.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
3
3
years of professional experience
Work History
Sales Associate
Roswell Infiniti
09.2025 - Current
- Assisted customers in identifying vehicle features and benefits to enhance purchasing decisions.
- Maintained knowledge of inventory to provide accurate information on vehicle availability.
- Supported the sales team by preparing documentation for transactions and financing options.
- Engaged with clients to build rapport and foster long-term relationships, driving customer loyalty.
- Participated in training sessions to develop product knowledge and sales techniques.
- Utilized CRM software to track leads and manage customer interactions efficiently.
Express Service Technician
Roswell Infiniti
06.2024 - 09.2025
- Performed routine maintenance and inspections on various vehicles to ensure optimal performance.
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Collaborated with service advisors to provide accurate repair estimates and timelines.
- Conducted thorough quality checks on completed repairs for customer satisfaction.
- Enhanced customer satisfaction by providing timely and efficient express services.
- Ensured accurate documentation of all services performed, maintaining comprehensive records for future reference.
- Supported a positive workplace culture through active collaboration, open communication, and shared responsibility among team members.
Wash Technician
Roswell Infiniti
06.2023 - 06.2024
- Operated industrial washing equipment to ensure vehicle cleanliness and presentation standards.
- Inspected vehicles for cleanliness and quality, identifying areas requiring additional attention.
- Collaborated with team members to streamline washing processes, improving overall efficiency.
- Trained new staff on proper techniques and safety protocols for vehicle washing operations.
- Maintained inventory of cleaning supplies and equipment, ensuring availability for daily operations.
- Developed standard operating procedures for washing techniques, enhancing consistency across the team.
- Streamlined the wash process with effective use of equipment and cleaning products.
- Improved overall efficiency by regularly maintaining equipment, identifying issues early on, and resolving them promptly to avoid downtime or delays in service delivery.
Education
No Degree - Business Administration
Georgia State University
Atlanta, GAHigh School Diploma -
Blessed Trinity High School
Roswell, GA05-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Relationship building
Timeline
Sales Associate
Roswell Infiniti
09.2025 - Current
Express Service Technician
Roswell Infiniti
06.2024 - 09.2025
Wash Technician
Roswell Infiniti
06.2023 - 06.2024
No Degree - Business Administration
Georgia State University
High School Diploma -
Blessed Trinity High School