Grant Craiger
Oklahoma City,OK
Summary
Dynamic and results-driven professional with extensive experience in customer service. Proven ability to resolve complaints and foster relationships, enhancing customer satisfaction. Skilled in inventory management and cash handling, excelling in fast-paced environments while maintaining strong teamwork and problem-solving capabilities. Committed to delivering exceptional service and operational excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Associate
3 Daschunds Records
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Stocker
Hobby Lobby
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Shift Lead/Assiasnt Manager
Dutch Bros
08.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Managed stock and inventory of all products including dry stock as well as refrigerated stock.
- Handled difficult and tough situations with strong leadership skills as well as maintaining workflow when necessary.
Server
Interurban
Oklahoma City, OK
01.2015 - 01.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Associate Of General Studies - General Studies
Southern New Hampshire University
Hooksett, NHCNA - Pre Nursing
Francis Tuttle Technology Center
Oklahoma City, OK - Reno Campus05.2020
High School Diploma -
Deer Creek High School
Edmond, OK05.2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Works well under pressure
- Works well in fast paced work environment
- Handles tough situations
Certification
CNA-Nursing
BLS Life Support & AED Certifications
CPR Certification
Timeline
Shift Lead/Assiasnt Manager
Dutch Bros
08.2022 - Current
Server
Interurban
01.2015 - 01.2016
Sales Associate
3 Daschunds Records
Stocker
Hobby Lobby
Associate Of General Studies - General Studies
Southern New Hampshire University
CNA - Pre Nursing
Francis Tuttle Technology Center
High School Diploma -
Deer Creek High School