Grant Kruse
Fleming Island,FL
Summary
Operationally focused Community Onboarding Manager with experience leading large-scale telecom deployments across multi-state markets. Manages 16 active properties, supporting 11,000+ residents across Florida and Alabama, overseeing deliverable tracking, construction scheduling, risk mitigation, and cross-functional execution between construction, engineering, service delivery, and operations teams. Known for driving projects from temporary solutions to permanent infrastructure through disciplined tracking, stakeholder alignment, and proactive issue resolution.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Community Onboarding Manager
Hotwire Communications
Jacksonville, FL
2023.01 - Current
- Managed service readiness and operational delivery for 16 bulk properties, supporting 11,000+ residents across Florida and Alabama, maintaining 95% on-time activation, and 95% unit readiness across the portfolio.
- Led the successful transition of three properties from temporary hotspot-based connectivity to permanent fiber-optic infrastructure, coordinating construction, service delivery, and operations teams to ensure seamless cutovers.
- Designed and implemented a granular temporary device tracking and reclaim process, including IMEI-to-address tracking, improving visibility, reducing asset shrink, and minimizing operational loss.
- Coordinated one-time technician deployments to install ONTs and routers, while reclaiming temporary devices, reducing unnecessary truck rolls, and associated operational costs.
- Identified and mitigated project risks related to OSP delays, access constraints, and site readiness, deploying temporary solutions when required, and escalating blockers early to maintain service continuity.
- Served as a cross-functional liaison between construction, engineering, service delivery, billing, and property management teams, aligning timelines, and resolving dependencies in the absence of established processes.
- Maintained zero bulk accounts exceeding 60 days past due, ensuring accurate onboarding, billing coordination, and revenue continuity across all assigned properties.
- Developed and maintained project trackers, status reports, and documentation using Excel, SiteTracker, Amdocs, Salesforce, Jira, and Monday.com, enabling leadership visibility and informed decision-making.
- Led internal process improvement meetings and trained 60% of Florida COMs, as well as COMs in North Carolina, Arizona, Texas, and California, standardizing best practices and improving execution consistency.
Retail Sales Associate
AT&T
Jacksonville, Florida
2021.10 - 2022.12
- Assisted customers with product selection and service inquiries.
- Operated point-of-sale systems for processing transactions.
- Educated customers on new technologies and service plans.
Front End Supervisor | Retail Sales Associate
Best Buy Inc
Jacksonville, FL
2017.10 - 2021.09
- Supervised daily operations of front-end team, ensuring efficient workflow.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Assisted customers with finding the right product for their needs.
Education
BBA - Financial Planning
University Of North Florida
Jacksonville, FL2023-12
Skills
- Project management
- Service delivery
- Process improvement
- Data analysis
- Risk management
- Deliverable Tracking & Milestone Management
- Schedule Coordination & Readiness Planning
- Cross-Functional Team Collaboration
- Resource & Vendor Coordination
Certification
BASA FASA
Timeline
Community Onboarding Manager
Hotwire Communications
2023.01 - Current
Retail Sales Associate
AT&T
2021.10 - 2022.12
Front End Supervisor | Retail Sales Associate
Best Buy Inc
2017.10 - 2021.09
BBA - Financial Planning
University Of North Florida