Grant Monroe
Elgin,Illinois
Summary
Dynamic business development leader with a proven track record at USA Global Logistics LLC, excelling in account management and process improvement. Expert in cultivating strong client relationships and driving customer satisfaction, I successfully implemented efficient SOPs, enhancing operational effectiveness and achieving significant cost savings. Skilled in data analysis and cross-functional collaboration.
Overview
14
14
years of professional experience
Work History
Vice President of Business Development
USA Global Logistics LLC
Bloomingdale, Illinois
05.2016 - 03.2025
- Developed and implemented Standard Operating Procedures for new customers, as well as restructured and modified current SOP's to function more efficiently across departments.
- Interacted with customer and carrier business partners on various topics including daily operations, overall processes, rating, invoicing, and auditing.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Supported sales team members to drive growth and development.
- Coordinated efforts between departments across the organization that impact business development activities.
- Resolved customer complaints regarding sales and service.
- Attended conferences and trade shows as a representative of the company's brand.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
- Achieved cost-savings by developing functional solutions to problems.
Private Instructor and Coach
Professional Baseball Instruction Of Illinois
Barrington, IL
02.2011 - 10.2016
- Participated in professional development opportunities relevant to teaching techniques.
- Held meetings with parents to address questions and discuss progress as individual athletes and as a team.
- Organized and ran summer camps for players ranging from 8 years to 18 years old.
- Organized and ran try-outs over the course of multiple days for kids from 8 years to 18 years old.
- Coached a 9u, 12u and 16u team throughout my tenure.
- Specialized in private instruction for players, including pitching, hitting, fielding, base running and catching.
Professional Baseball Player
Chicago White Sox
Chicago, IL
06.2013 - 04.2015
- Studied competitors to understand different strategies and gain important advantages.
- Exercised strong leadership skills and practiced self-discipline on and off field.
- Analyzed game footage to identify areas for improvement in technique.
- Engaged with fans at public events and promoted team in public and through media.
- Maintained optimal physical fitness levels through active training, nutritional optimization and positive lifestyle choices.
- Accepted constructive criticism from coaches and teammates to improve skills.
- Attended press conferences to answer questions from the media regarding performances.
Education
Sociology
Duke University
Durham, NCBusiness
Northwest Florida State College
Niceville, FLSkills
- Account Management
- Customer relationship management
- Standard operating procedures
- Cross-functional collaboration
- Data analysis
- Customer satisfaction
- Project management
- Problem solving
- Pricing strategy
- Partnership development
- Relationship management
- Data-driven decision making
- Process improvement
- Issue resolution
Affiliations
- Father
- Music Enthusiast
- Golf Advocate
Accomplishments
- Inducted into the National Honor Society
- Two Sport All-State Athlete
- Made the ACC Honor Roll at Duke University
- Achieved company-wide record high account growth from 2019 to 2024.
- Achieved a 55% decrease in systems costs by introducing a new 'VAN' by way of networking for EDI communication tasks.
- Supervised and developed a team of 20+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Vice President of Business Development
USA Global Logistics LLC
05.2016 - 03.2025
Professional Baseball Player
Chicago White Sox
06.2013 - 04.2015
Private Instructor and Coach
Professional Baseball Instruction Of Illinois
02.2011 - 10.2016
Sociology
Duke University
Business
Northwest Florida State College
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