Grant Norman
Saginaw,MI
Summary
Proven track record in enhancing workflow and customer satisfaction at Meijer, showcasing exceptional problem-solving skills and team collaboration. Leveraged expertise in HIPAA and workflow optimization to exceed employer expectations, achieving significant improvements in operational efficiency and client advocacy without compromising confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Meijer
03.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Finishing
Sandlot Sports LLC Saginaw
07.2022 - 03.2023
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected finished products for quality adherence to customer specifications.
- Folded apparel to be shipped out for customer's orders.
- Resolved issues quickly to maintain productivity goals.
- Participated in regular meetings with team members to discuss production updates.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Concierge Team Member
Stardust Entertainment
06.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Addressed customer needs and made product recommendations to increase sales.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Food Clerk
Meijer
05.2021 - 10.2021
- Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
- Prepared high-quality food items, adhering to recipes and presentation standards for customer enjoyment.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Handled customer complaints professionally by offering suitable solutions or referring them to management when necessary.
- Completed opening or closing procedures diligently as required, ensuring proper store readiness each day for smooth operations.
- Assisted customers in finding proper products and offering suggestions.
- Enhanced customer satisfaction by providing efficient and courteous service at food counter.
- Assisted in training of new employees, sharing best practices and expertise for successful onboarding experiences.
- Lifted up to 50 pounds at once
Education
No Degree - Social Work
Saginaw Valley State University
Saginaw , MI05.2026
No Degree - General Education
Delta College
Saginaw, MI04.2024
High School Diploma -
Garber High School
Essexville, MI05.2022
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Counseling
- Public speaking ability
- Client Advocacy
- Peer Counseling
- Research
- Proposal Development
Certification
- Licensed Pharmacy Technician - 3/14/2026
- Social and Behavioral Research, Collaborative Institutional Training Initiative - 1/28/2027
Timeline
Pharmacy Technician
Meijer
03.2023 - Current
Finishing
Sandlot Sports LLC Saginaw
07.2022 - 03.2023
Concierge Team Member
Stardust Entertainment
06.2022 - 07.2022
Food Clerk
Meijer
05.2021 - 10.2021
No Degree - Social Work
Saginaw Valley State University
No Degree - General Education
Delta College
High School Diploma -
Garber High School
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