Grant L. Woodruff

I was promoted to Sales Manager after over five years of success as a top-performing Sales Associate. Led and mentored a team of 15 to 23 sales professionals, driving dealership growth and customer satisfaction. I continue to leverage my sales expertise while also expanding my leadership skills to effectively coach and guide my sales team. Key responsibilities and achievements include:

• Conducted one-on-one meetings to assess performance, provide feedback, and drive team success.
• Utilized Dealertrack and CRM software to manage deal submissions, financial applications, and customer retention.
• Handled service complaints promptly, and ensured high customer satisfaction standards.
• Collaborated with departments (parts, service, finance) to enhance operational efficiency.
• Streamlined staffing schedules to optimize sales performance.
• Analyzed customer feedback for continuous improvement in sales processes and service delivery.
• Drove sales volume through effective follow-up and relationship management with new and inactive customers. Ensure the maintenance of a strong CRM program.
• Delivered vehicle presentations and facilitated test drives, focusing on customer needs, and product benefits.
• Generated performance reports facilitating informed decisions by GM and supervisors.
• Supported innovative marketing initiatives to boost traffic and attract new clients.
• Facilitated knowledge sharing on current inventory and incentives for improved customer vehicle selection.
• Engaged customer base to drive retention across departments.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively, with an enthusiastic approach to mentoring and motivating my team of salespeople.

I started as a junior salesperson shortly after high school, bringing strong customer service skills from my previous valet experience, and a passion for cars, as well as an interest in getting into sales. Completed Chrysler certifications for Jeep, Ram, and Dodge, and continuously participated in training to improve sales performance.

I was awarded and recognized as the #1 salesperson for five consecutive years during this tenure. Responsibilities included:

• Cultivated strong customer bonds using customized engagement strategies and clear communication.
• Collaborated with sales, finance, and service teams to finalize deals and explain product options.
• Maintained high standards by inspecting and certifying vehicles as defect-free prior to delivery.
• Managed trade-in appraisals and established competitive vehicle values.
• Participated in weekly team meetings to strategize on increasing sales.
• Facilitated timely communication with customers through email, phone, and text.
• Delivered superior service resolving conflicts effectively and maximizing customer satisfaction, leading to high referral and repeat business rates.
• Stayed informed on current inventory, promotions, and industry regulations to make knowledgeable product recommendations.
• Assisted customers with test drives, showcased vehicle features, and determined their financial situation and the best feasible deal.
• Ensured accurate completion of all necessary paperwork before finalizing sale transactions, as well as customer understanding and transparency of each document.
• Utilized social platforms to promote inventory updates and boost customer inquiries.

Provided attendant and valet services for high-profile clients and events, including University of South Carolina functions, government gatherings, and weddings, and special events. Transitioned to full-time post-graduation while maintaining excellent customer service and safety standards. Key responsibilities included:

• Ensured timely and safe vehicle parking and retrieval, while maintaining vehicle security and safety.
• Delivered exceptional customer service, offering directions, and assisting with luggage when needed.
• Coordinated efficiently with team members via radio for seamless service.
• Maintained a professional appearance and adhered to uniform standards.
• Directed traffic management strategies during peak events to enhance guest experience.
• Collected payments, processed transactions, and documented vehicle details.
• Worked collaboratively with venue staff to resolve issues and ensure a positive guest experience.
• Demonstrated reliability by maintaining punctuality, and handling responsibilities independently.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.