Grayce Rogers
Mulberry
Summary
Dedicated professional with proven expertise in customer service, cash handling, and staff training. Committed to enhancing the customer experience and ensuring operational efficiency through effective resource management.
Developed key skills in fast-paced retail environment, including team leadership and effective communication. Excels in inventory management and customer service, ensuring operational efficiency and positive customer interactions. Seeking to transition into new field, leveraging these transferable skills to contribute value in diverse settings.
Personable and reliable individual with knack for building positive customer relationships and ensuring smooth daily operations. Familiar with inventory management and proficient in point-of-sale systems, bolstered by strong problem-solving abilities. Dedicated to enhancing store efficiency and delivering exceptional customer experiences.
Personable and reliable with positive attitude and strong communication skills. Understanding of customer service principles and adept in handling transactions efficiently. Focused on providing excellent service and enhancing customer experience.
Developed strong interpersonal and organizational skills in fast-paced retail environment. Demonstrated ability to manage multiple tasks and provide high-quality customer service. Seeking to transition into new field, applying these transferrable skills to contribute to dynamic team.
Overview
3
3
years of professional experience
Work History
Key Holder
Cowhide and Whiskey Boutique
Lakeland, FL
11.2025 - Current
- Managed store operations including opening and closing procedures to ensure compliance with company policies.
- Trained and mentored new staff on customer service best practices and product knowledge.
- Conducted inventory audits to maintain stock levels and minimize discrepancies.
- Assisted in visual merchandising to enhance product displays and drive sales.
- Handled customer inquiries and resolved issues to improve overall shopping experience.
- Monitored cash handling procedures to ensure accuracy during transactions and deposits.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Assistant Teacher
St Paul Lutheran School Lakeland
Lakeland, FL
08.2023 - 11.2025
- Assisted lead teacher in delivering engaging lessons and managing classroom activities.
- Supported individual student learning needs through personalized instruction and feedback.
- Collaborated with staff to develop educational materials and resources for diverse learning styles.
- Implemented classroom management strategies to promote a positive learning environment.
- Organized and coordinated extracurricular activities to enhance student engagement and development.
- Monitored student progress and communicated updates to parents during conferences.
- Participated in professional development workshops to refine teaching practices and methodologies.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
Store Associate
Publix
Lakeland, FL
10.2022 - 12.2022
- Assisted customers with product inquiries and transactions, providing excellent service to enhance shopping experience.
- Maintained cleanliness and organization of sales floor, ensuring merchandise was visually appealing and accessible.
- Operated cash register efficiently, processing payments accurately and handling customer returns or exchanges.
- Stocked shelves regularly, replenishing inventory to meet customer demand and maintain optimal product availability.
- Engaged in training sessions to learn store policies, procedures, and new product information for effective service delivery.
- Adapted quickly to changing priorities during peak hours, ensuring smooth operations and customer satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
Education
High School Diploma -
George Jenkins
Lakeland, FLHigh School Diploma -
George Jenkins High
Lakeland, FL05-2024
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Workplace safety
- Customer service management
- Staff training and development
- Staff oversight
- Daily reporting
- Inventory monitoring
- Resource management
- Team member development
Timeline
Key Holder
Cowhide and Whiskey Boutique
11.2025 - Current
Assistant Teacher
St Paul Lutheran School Lakeland
08.2023 - 11.2025
Store Associate
Publix
10.2022 - 12.2022
High School Diploma -
George Jenkins
High School Diploma -
George Jenkins High