Greg Davison
Rockingham,NC
Summary
Insightful General Manager/Operating Partner with 9 years of experience leading operations by directing daily activities. Proven track record of developing targeted business operations plans, implementing improvements and overseeing all aspects of a dealership. Proceeded by 7 years of automotive experience in Used Car Management. Decisive leader highly competent in establishing and achieving ambitious goals and quality standards.
Overview
18
18
years of professional experience
Work History
General Manager
Mills Auto Group - Magda of Greenville
Greenville , SC
05.2023 - Current
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Recruited, interviewed and hired qualified staff for open positions.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Delegated work to staff, setting priorities and goals.
- Oversaw product development initiatives from concept through completion stages.
- Designed sales and service strategies to improve revenue and retention.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored progress by establishing plans, budgets and measuring results.
Executive General Manager
Lithia Motors -Subaru of Mobile
Mobile, AL
04.2022 - 03.2023
- Trained employees on duties, policies and procedures.
- Reviewed financial statements with department leaders to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented campaigns and promotions to help with developing the sales and service departments.
- Recruited, interviewed and hired qualified staff for accounting, variable managers, and service drive persons.
- Created flexible work schedules and monitored compensation to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for the next month's targets, along with market conditions.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Managed new/used inventory levels and conducted corrective action planning to minimize long-term costs, while maximizing gross profit.
- Implemented a reconditioning process to get our Used Car inventory online faster for a greater ROI.
- Processes built were able to maintain a blended PVR of new/used of $4600
- Achieved a 103% sales efficiency by the end of 2022 versus the 88% when arriving in April 2022.
- Delivered exceptional client experiences through hands-on leadership of associates and managers. Doing so through many social media outlets.
- Complied with company policies and government guidelines to create a speedy tag/title process for our consumers. As well as protect the organization from fines and lawsuits.
General Manager/ Operating Partner
Fred Anderson Toyota of Sanford
Sanford, NC
01.2019 - 01.2022
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers. This lead to a top 3 store within Southeast Toyota (single point) for 4 years.
- Built and maintained loyal, long-term customer relationships through effective culture coaching techniques.
- Coordinated sales and service strategies to increase revenue, while improving employee and customer retention.
- Managed streamline processes and inventory levels for corrective action planning to increase turn rate while reducing holding costs.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize Sales and Service procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements as it pertained to CoVid regulations.
- Monitored supplier operations to ensure that pre-sold units were available at the time requested for our customers.
- Strengthened store, company, and product branding initiatives throughout the community.
- Tracked monthly sales to generate reports for department managers in order for them to achieve company and manufacturer targets.
- Mitigated regulatory risks by assisting with compliance officer visits and adhering to DMV protocol.
- Facilitated monthly team building events to share best practices to optimize departmental performance.
- Oversaw corporate communications to streamline data and information sharing initiatives.
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
- Participated in organizational transformation and implementation activities to monitor corporate restructures.
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
- Liaised with cross-functional teams to develop product positioning strategies.
- Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
- Directed successful turnaround by eliminating over $20,000.00 in advertising expense monthly from 2017 to 2022.
General Manager
Fred Anderson Toyota of Sanford
Sanford, NC
06.2014 - 01.2019
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term employee and customer relationships through hands-on interactions.
- Designed sales and service strategies to increase performance goals, as well as gross profits.
- Managed inventory procedures to increase revenue while reducing costs due to aging issues.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize Variable and Fixed procedures.
- Developed a 3 team system of managers and sales associates to allow for a 4 day on/ 2 day off work schedule.
- Monitored supplier operations to verify model mix, market mix, and delivery schedule, that allowed us to maximize our performance.
- Strengthened store, product, and company branding initiatives. These were maximized through outreach of community events and local business development.
- Attended monthly workshops to share best practices to optimize productivity.
- Oversaw corporate communications to streamline data and information sharing initiatives.
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
- Forecasted annual budgets by maximizing operational opportunities and compiling performance, financial, and personnel headcount.
Used Car Manager
Fred Anderson Toyota of Sanford
Sanford, NC
09.2011 - 06.2014
- Oversaw acquisition, services and repairs to bring vehicles up to showroom standard for retail sale.
- Manage customer complaint escalations and fostered resolution.
- Created necessary documentation for used car sales.
- Negotiated vehicle pricing with customers and communicated contract terms.
- Collaborated with general manager to establish monthly goals, analyzing results and reporting sales and trends with 100% accuracy.
- Recommended vehicle makes and models to suit customer needs and budget requirements.
- Reviewed and negotiated terms to allow customers to achieve favorable financing.
- Restructured deals to enable customers to obtain favorable financing.
- Effectively oversaw dealership operations in sales department by running successful used promotions and developing new customer relationships.
- Achieved an increase in used car sales- creating a 2.4 to 1 used to new ratio.
- Successfully oversaw sales operations in thriving Toyota dealership by hiring talented personnel and initiating positive relationships within community.
- Recruited and developed high-performing sales team of 12 staff.
- Maximized dealership profits by selling average of 80/85 cars per month. Originally the department normally attained a 35/40 unit average.
- Increased new and used car wholesale gross by 10%.
- Spearheaded incentives and marketing campaigns. Utilizing Autotrader, VAuto, and Cars.com platforms to maximize visibility.
- Maximized Per Vehicle Retail, resulting in $80,000.00 increase monthly.
- Increased Per Vehicle Retail from $1,050.00 to $1,750.00.
- Generated average of 190 pre-owned auto, SUV and truck sales per quarter over past 8 quarters.
Automotive Sales Consultant
Fred Anderson Toyota of Sanford
Sanford, NC
06.2007 - 09.2011
- Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
- Persuasively presenting additional products which enhanced vehicle and ownership experience.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Responded to inquiries from potential customers via email and telephone.
- Showcased vehicle features and took customers on test drives in local area.
- Managed sales negotiations and financing options.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Educated customers about sales processes, warranty requirements and service standards.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Adhered to standards of quality and service and industry regulations.
- Networked with remote dealers in the group to source vehicles for customers.
- Consistently exceeded quotas by pursuing and closing sales. Averaged 22 units monthly in a rural market.
- Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
- Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Filled out paperwork to register vehicles and complete sales.
- Provided quotes and financing options to customers by understanding financial status and interest rates.
- Gave detailed information regarding operation of standard and optional vehicle features.
- Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
- Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
- Explained options and add-ons to increase customer knowledge and enhance profits per sale.
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
- Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
- Engaged customer base to drive retention across departments.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Leveraged industry, competitor and product knowledge trends to shape value-added solutions and approaches.
- Brought in above-average sales revenue each month.
- Accomplished yearly quotes for gross sales of new and used vehicles.
Education
General Manager Evaluation - Automotive General Manager
Mazda
05-2023
General Manager Orientation
Subaru
Indianapolis, IN04-2022
Franklin Covey - 7 Habits
American Management Association
03.2015
Principles of General Management - Master
NCMI Associates
10.2014
Principles of General Management - II
NCMI Associates
06.2014
Principles of General Management - I
NCMI Associates
03.2014
GSM Management - Master Class
NCMI Associates
07.2012
GSM Management - II
NCMI Associates
05.2012
GSM Management - I
NCMI Associates
02.2012
Used Car Management - Master Class
NCMI ASSOCIATES
05.2011
Used Car Management - II
NCMI Associates
03.2011
Used Car Management - I
NCMI Associates
01.2011
Skills
- Supervision and training
- Cross-functional team management
- Policy/program development
- Sales team development
- Performance improvements
- Customer experiences
- Staff supervision
- Customer retention
- Budgeting and cost control strategies
- Sales planning and implementation
- Team oversight
- Dealership management
- Succession planning
- Staff development
- Staff training
- Employee development
- Training and coaching
- Leadership and team building
- Vendor relationships
- Salary structure/compensation analysis
- Financial document control
- Profit and loss accountability
Accomplishments
2016 Toyota President's Award Winner
2021 Toyota President's Award Winner
2021 S.E.T. Elite Winner
2021 Automotive News Article- Culture Change & Innovation
Timeline
General Manager
Mills Auto Group - Magda of Greenville
05.2023 - Current
Executive General Manager
Lithia Motors -Subaru of Mobile
04.2022 - 03.2023
General Manager/ Operating Partner
Fred Anderson Toyota of Sanford
01.2019 - 01.2022
General Manager
Fred Anderson Toyota of Sanford
06.2014 - 01.2019
Used Car Manager
Fred Anderson Toyota of Sanford
09.2011 - 06.2014
Automotive Sales Consultant
Fred Anderson Toyota of Sanford
06.2007 - 09.2011
Franklin Covey - 7 Habits
American Management Association
Principles of General Management - Master
NCMI Associates
Principles of General Management - II
NCMI Associates
Principles of General Management - I
NCMI Associates
GSM Management - Master Class
NCMI Associates
GSM Management - II
NCMI Associates
GSM Management - I
NCMI Associates
Used Car Management - Master Class
NCMI ASSOCIATES
Used Car Management - II
NCMI Associates
Used Car Management - I
NCMI Associates
General Manager Evaluation - Automotive General Manager
Mazda
General Manager Orientation
Subaru