Greg Gilkey
Columbus,OH
Summary
Dynamic Fire Claim Specialist with over 20 years of extensive experience at State Farm, excelling in handling complex claims both residential and commerical property losses. Proven track record in fostering strong relationships with policyholders, contractors, and public adjusters. Skilled in estimating large loss repair costs with strong understanding of reconstruction and building material. Committed to delivering accurate and timely resolutions .
Overview
25
25
years of professional experience
Work History
Fire Claim Specialist
State Farm
Columbus, OH
11.2002 - 02.2025
- Developed strong relationships with policyholders, fostering trust and confidence in the claim handling process.
- Managed a caseload of complex fire claims, prioritizing tasks to ensure timely resolution for all parties involved.
- Assisted colleagues with challenging cases, providing guidance on best practices for investigating and resolving fire-related claims.
- Collaborated with adjusters, appraisers, and contractors to accurately assess property damages and repair costs.
- Maintained a high level of accuracy in claim evaluations by staying up-to-date on industry regulations and guidelines.
- Investigated, assessed, and completed Large Loss estimates for damage to property and reviewed property damage estimates using Xactimate and Xactcontent applications.
Administrative Supervisor
State Farm
Columbus, OH
01.2000 - 11.2002
- Trained new employees on company policies, procedures, software applications.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed departments including Customer Service, IT, and Maintenance, providing training and support to ensure smooth daily operations.
- Facilitated weekly staff meetings to discuss ongoing projects, address concerns, and share updates from various departments within the organization.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
Education
Bachelor of Science - Business Urban Development
Ohio Dominican University
Columbus, OH06-2000
Timeline
Fire Claim Specialist
State Farm
11.2002 - 02.2025
Administrative Supervisor
State Farm
01.2000 - 11.2002
Bachelor of Science - Business Urban Development
Ohio Dominican University