Greg Raleigh
Saratoga Springs
Summary
Sales and service professional with a proven track record at Sulzer Pumps, excelling in customer relationship building and achieving sales targets. Skilled in CRM software and performance tracking, I consistently enhance team productivity and drive revenue growth through effective training and upselling strategies. Committed to delivering exceptional customer service and satisfaction. Loyal.
Overview
37
37
years of professional experience
Work History
Sales and Service Representative
Sulzer Pumps
01.2020 - Current
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Achieved sales targets consistently
Service Center Manager
Sulzer Pumps
01.2018 - 01.2020
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Presented budgets and performance reports related to the service center goals.
- Trained new staff members on company policies and center expectations.
- Enhanced team performance by providing regular training and development opportunities.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Collaborated with other departments to address cross-functional challenges and improve overall company efficiency.
- Ensured compliance with industry regulations and company policies at all times within the service center operations.
- Developed strong relationships with vendors, negotiating favorable contracts for equipment and supplies.
- Prepared monthly budgets for overall staff and center.
- Aligned team objectives with organizational goals through effective communication of expectations and responsibilities at all levels of the workforce hierarchy.
- Optimized workflows by identifying bottlenecks in existing processes, then implementing improvements as needed.
- Analyzed performance metrics to identify areas for improvement, implementing necessary changes accordingly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales and Service Representative
Sulzer Pumps
04.2007 - 01.2018
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
- Identified new sales opportunities through research, networking, and attending industry events.
- Worked closely with the customers to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.
- Participated in trade shows to showcase company offerings while establishing valuable connections within the industry network.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Lead Mechanic
Sulzer Pumps
04.2006 - 04.2007
- Managed workflow effectively by prioritizing tasks based on urgency and financial objectives.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Conducted quality inspections of completed work, ensuring all repairs met Sulzer standards and customer satisfaction levels.
- Provided technical expertise to junior mechanics, enhancing their skills and boosting overall team capabilities.
Owner Operator
Mt. Olympus Machine
01.1988 - 04.2006
- Operated a joint family owned machine shop
- Provided repair services for rotating equipment (pumps, gearbox's, electric motor etc.)
- Managed day-to-day business operations.
- Provided customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
Education
High School Diploma -
Olympus High School
Salt Lake City, UT06-1987
Skills
- Goal oriented
- Cold calling
- Performance tracking
- CRM software proficiency
- Sales presentations
- Account servicing
- Sales forecasting
- Staff training
- Territory growth
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Relationship building
Timeline
Sales and Service Representative
Sulzer Pumps
01.2020 - Current
Service Center Manager
Sulzer Pumps
01.2018 - 01.2020
Sales and Service Representative
Sulzer Pumps
04.2007 - 01.2018
Lead Mechanic
Sulzer Pumps
04.2006 - 04.2007
Owner Operator
Mt. Olympus Machine
01.1988 - 04.2006
High School Diploma -
Olympus High School
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