Broadcaster and Customer Service Rep with Sales experience. Successful at engaging with people and creating long term relationships. Friendly, inquisitive and persistent. Confident with a friendly and outgoing personality.
Overview
14
14
years of professional experience
Work History
Customer Service Rep
Winsby
03.2024 - Current
Handle customer inquiries and suggestions courteously and professionally.
Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
On Air Talent
Self
07.2015 - Current
On Air Radio Talent for multiple stations.
Enhance listener engagement by incorporating trending and local topics.
Interview local and international celebrities to raise brand profile and build listener engagement.
Traffic Anchor
Total Traffic Network
11.2021 - 10.2023
Reported and produced traffic conditions for Florida radio and TV stations.
Maintained crucial deadlines for several stations.
Ad-libbed complex situations with clarity.
Marketing Assistant
Sunrise Bay Resort
10.2020 - 11.2021
Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
Generated leads through phone calls, emails and face-to-face interactions.
Contributed to successful product launches through meticulous coordination of promotional events and activities.
Weather Anchor
Sinclair Broadcast Group
09.2017 - 06.2020
Prepared and delivered weather and breaking news weekday mornings.
Adapted to breaking news situations, providing timely coverage and updates for viewers.
Drafted news headlines for broadcasting to capture listeners with clear and condensed writing.
On Air Talent
Entercom
06.2013 - 05.2017
Produced and delivered creative radio segments focused on music, current events and lifestyle topics weekday mornings.
Attended promotional events to create station awareness and build listener reach.
Developed engaging content for listeners and guests, including interviews and phone-ins.
Public Affairs Director, Music Scheduler.
TV Traffic Anchor
Journal Broadcast Group
01.2010 - 05.2013
Delivered unscripted traffic, breaking news and special event coverage to community.
Uploaded breaking news and updates to organization's social media and website accounts.
Developed relationships with sources and contacts to gain additional insight.
Customer Service, Customer Service Representative (Customer Service Rep) at Smiley Dental & OrthodonticsCustomer Service, Customer Service Representative (Customer Service Rep) at Smiley Dental & Orthodontics